Information, Advice and Guidance Advisor

Information, Advice and Guidance Advisor

Location: West Bromwich, Sandwell – Office Based
Salary: £24,784.50 – £25,492.36 per annum (dependent on experience)
Hours: 37.5 hours per week, Monday to Friday, 9am–5pm
Closing Date: 9 December 2026

Red Snapper Recruitment is recruiting for an Information, Advice and Guidance Advisor on behalf of a specialist organisation supporting individuals affected by domestic abuse and violence across the Black Country.

This is an excellent opportunity for someone with experience in safeguarding, support work, advice services, mental health, social care or working with vulnerable individuals who is passionate about making a positive difference.

The successful candidate will be based at the organisation’s head office in West Bromwich, providing compassionate, trauma-informed information, advice and guidance to individuals experiencing domestic abuse.

About the Role

As an Information, Advice and Guidance Advisor, you will be one of the first points of contact for individuals seeking support.

You will provide a safe, supportive and non-judgemental environment, helping people understand their options, identify immediate risks and access appropriate services.

The role involves responding to enquiries and referrals through telephone, webchat and other communication channels, carrying out initial assessments and ensuring individuals receive timely and appropriate support.

Key Responsibilities

• Provide confidential, trauma-informed information, advice and guidance to individuals affected by domestic abuse.
• Respond to enquiries and referrals via telephone, webchat and other communication channels.
• Conduct initial risk and needs assessments, identifying safeguarding concerns and immediate safety needs.
• Provide information about safety planning, housing, legal options and available support services.
• Identify when individuals require additional specialist support and make appropriate referrals.
• Liaise with internal teams and external agencies, including safeguarding services, police and other support organisations.
• Maintain accurate and confidential client records using case management systems.
• Support the development of information resources for individuals accessing services.
• Work effectively within a busy team, meeting service standards and response targets.

Essential Requirements

• Experience providing information, advice or support to vulnerable individuals, ideally within domestic abuse, social care, mental health, safeguarding or a similar setting.
• Good understanding of safeguarding adults and children.
• Understanding of trauma-informed, person-centred approaches.
• Excellent communication and active listening skills, particularly when dealing with sensitive or distressing situations.
• Ability to remain calm, professional and empathetic when supporting individuals in crisis.
• Strong administration and IT skills, including Microsoft Office, databases and accurate record keeping.
• Ability to work independently and collaboratively, prioritising workloads and responding to changing demands.
• Level 3 qualification or equivalent. Candidates with Level 2 qualifications and substantial relevant experience may also be considered.
• GCSE English and Mathematics at grade C/4 or above.
• Eligibility to work in the UK and willingness to undergo the required DBS checks.

Previous experience in a specialist domestic abuse advisory role would be beneficial, but candidates with relevant transferable experience are encouraged to apply.

What We Offer

• Salary of £24,784.50–£25,492.36, depending on experience.
• 25 days’ annual leave plus bank holidays, with opportunities for increased entitlement after three years.
• One additional wellbeing day.
• 5% employer pension contribution.
• Training and professional development opportunities.
• Employee Assistance Programme.
• Access to group clinical supervision.
• Annual leave purchase scheme.
• Time off in lieu where applicable.
• The opportunity to make a meaningful difference to individuals experiencing domestic abuse.

Additional Information

This is an office-based position in West Bromwich, with no driving licence or access to a vehicle required.

An occupational requirement applies under Schedule 9, Part 1 of the Equality Act 2010, and applications are therefore invited from female candidates only.

The successful applicant will be required to complete the relevant safeguarding and DBS checks.

How to Apply

If you have experience supporting vulnerable people and would like to contribute to a service helping individuals affected by domestic abuse, we would welcome your application.

Please apply through Red Snapper Recruitment.

Closing date: 9 December 2026.

If this role is not for you but you know someone who would be interested, please refer them. We offer a £75 retail voucher referral bonus for successful introductions (subject to terms).

RSR Justice is a market-leading recruitment business dedicated to providing top-quality candidates and services to the offender rehabilitation and supervision work sectors.

Red Snapper Recruitment is part of the Red Snapper Group and is an equal opportunities employer.

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