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Customer Service Resolution Officer
Location: Stafford (Office-Based)
Temporary Pay: £15.60 per hour
Potential Permanent Salary: £32,349.96 per annum
Hours: 36 hours per week
Contract: Temporary (8–12 weeks initially)
Start Date: Monday 3 August 2026
Interview Date: Thursday 30 July 2026 (via Microsoft Teams)

We are currently recruiting five Customer Service Resolution Officers to join a busy and customer-focused contact centre based in Stafford. This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and enjoy resolving customer enquiries efficiently and professionally.
This is a full-time, office-based temporary role with the potential to become permanent for successful candidates. Applicants must be available to attend a Microsoft Teams interview on Thursday 30 July and be able to start on Monday 3 August 2026.
The Role
As a Customer Service Resolution Officer, you will be the first point of contact for customers, delivering an outstanding service across multiple communication channels. You’ll take ownership of customer enquiries, aiming to resolve issues at the first point of contact while providing an empathetic and professional experience.
You’ll work closely with internal teams to ensure repairs, maintenance requests and customer concerns are handled efficiently, while identifying opportunities to improve services and customer satisfaction.
Key Responsibilities

• Provide a high-quality first contact resolution service via telephone and other communication channels.
• Handle a wide range of customer enquiries professionally and empathetically.
• Accurately record customer interactions and ensure all follow-up actions are completed.
• Schedule repairs and appointments while coordinating with operational teams.
• Support the delivery of same-day repairs and other housing-related services.
• Recognise and escalate safeguarding concerns, vulnerable customers and urgent issues where appropriate.
• Identify and log customer complaints in line with company procedures.
• Work within service level agreements and quality standards to deliver excellent customer service.
• Assist with administrative duties during quieter periods.
• Ensure GDPR and data protection procedures are always followed.

What We’re Looking For
Essential

• Previous experience in a customer service environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability with a calm and patient approach.
• Ability to handle challenging or sensitive conversations professionally.
• Experience managing multiple tasks in a fast-paced environment.
• Good IT skills with the ability to learn new systems quickly.
• A genuine customer-first attitude and positive approach.

Desirable

• Previous contact centre experience.
• Experience within housing, repairs or maintenance services.
• Understanding of the needs of vulnerable or diverse customers.

Working Hours
Temporary Contract

• Monday to Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 4:00pm

Should the role become permanent, working hours will be based on a rota covering 8:00am to 8:00pm, seven days a week, while remaining 36 hours per week.
What’s On Offer?

• £15.60 per hour during the temporary contract.
• Potential permanent salary of £32,349.96 per annum.
• Comprehensive training and ongoing development.
• Supportive team environment.
• Opportunity to build a long-term career.
• The chance to make a real difference by delivering exceptional customer service every day.

If you’re an experienced customer service professional looking for your next opportunity and enjoy resolving problems while delivering an excellent customer experience, we’d love to hear from you.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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