Complex Needs Navigator

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Complex Needs Navigator (Drug & Alcohol)
📍 Location: Weymouth
💷 Salary: £20,960 per annum (£26,200 Full-Time Equivalent)
⏰ Hours: 30 hours per week
📄 Contract: Permanent

Make a Real Difference in People’s Lives
We are seeking a compassionate and motivated Complex Needs Navigator to join a dedicated team supporting individuals experiencing multiple and complex needs, including substance misuse, mental health challenges, domestic abuse, and other behavioural or psychological difficulties.
This is a rewarding opportunity for someone who is passionate about helping people overcome barriers, build resilience, and achieve positive, lasting change through person-centred support and advocacy.
The Role
As a Complex Needs Navigator, you will work directly with individuals facing significant challenges, helping them access services, develop support plans, and progress towards greater independence and wellbeing. Using a trauma-informed approach, you will build trusting relationships and provide tailored support that empowers people to make positive changes in their lives.
Key responsibilities include:

• Developing and implementing person-centred support plans tailored to individual needs.
• Supporting individuals experiencing drug and alcohol dependency, mental health concerns, domestic abuse, personality disorders, and other complex issues.
• Building supportive, professional, and trusting relationships with service users.
• Providing practical and emotional support to help individuals access appropriate services and opportunities.
• Working collaboratively with partner agencies and professionals to ensure coordinated support.
• Maintaining accurate, up-to-date, and confidential client records.
• Participating in outreach activities across the local community.
• Contributing to an out-of-hours on-call rota and outreach rota, including some early mornings, evenings, and weekends.

About You
To be successful in this role, you will have:

• Experience supporting individuals with complex needs and/or challenging behaviours.
• A strong understanding of issues relating to substance misuse, mental health, domestic abuse, and social exclusion.
• Excellent communication and relationship-building skills.
• The ability to work independently whilst managing a varied caseload.
• Strong organisational and record-keeping skills.
• A compassionate, resilient, and non-judgemental approach.
• Commitment to delivering trauma-informed and person-centred support.

Essential Requirements

• Full UK driving licence.
• Access to your own vehicle for work purposes.
• Willingness to obtain and maintain business insurance for work-related travel.
• Ability to participate in outreach and out-of-hours on-call rotas.

What You’ll Gain

• The opportunity to make a meaningful impact on vulnerable individuals’ lives.
• A supportive and collaborative working environment.
• Ongoing training and professional development opportunities.
• A varied and rewarding role where no two days are the same.

If you’re passionate about supporting people with complex needs and want to be part of a service that creates lasting positive change, we’d love to hear from you.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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