Customer Service Advisor

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

2 x Customer Service Advisors
Location: Fareham, Hampshire
Contract: Full-Time, Contract (6 Months)
Pay Rate: £14.10 per hour

YOU MUST HAVE ACTIVE NPPV2 OR NPPV3

Join a Professional Customer Service Team
We are currently recruiting for a Customer Service Advisor to join a busy and customer-focused organisation based in Fareham. This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems, and delivering a high standard of service in a fast-paced environment.
As the first point of contact for members of the public, partner agencies, and other stakeholders, you will play a vital role in handling enquiries, providing accurate information, resolving issues, and ensuring every customer receives a professional and positive experience.
Key Responsibilities

• Monitor any enquiries regarding postal issues and ensure a timely outcome is provided to the customer
• Promptly investigate any return to sender items ensuring this is followed up with the customer
• Ensure any exemption emails are actioned in line with the relevant procedure
• Monitor the resolution and certificate mailboxes, ensuring all customer enquiries receive a timely response and are appropriately directed internally where required
• Maintain relevant spreadsheets for the Customer Service Advisors
• Undertake any ad hoc tasks as directed by the Customer Service Advisors

What We’re Looking For
Essential Skills and Experience

• Previous experience working within a customer service, contact centre, administration, or call handling environment.
• Excellent telephone communication and interpersonal skills.
• Experience dealing with challenging, sensitive, or complex customer enquiries.
• Strong administrative and data entry skills with excellent attention to detail.
• Ability to work confidently across multiple computer systems simultaneously.
• Experience maintaining accurate records and managing customer information.
• Ability to work independently and use initiative when resolving issues.
• Strong organisational and problem-solving skills.

Qualifications

• GCSEs (or equivalent) including English and Maths, or relevant work experience demonstrating a comparable level of competency.

Personal Qualities
We are looking for someone who:

• Has excellent communication and listening skills.
• Demonstrates empathy, professionalism, and patience.
• Takes ownership of customer enquiries and follows them through to resolution.
• Works collaboratively within a team environment.
• Remains calm and professional under pressure.
• Is committed to delivering exceptional customer service.

Apply Today
If you have a passion for customer service, enjoy helping people, and are looking for a rewarding opportunity within a professional organisation, we’d love to hear from you.
Submit your CV today for immediate consideration.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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