Logo Red Snapper Recruitment 1

Visiting Officer

  • Reference J17376
  • Paye:£11.18
  • Role/TypeContract/Full Time
  • LocationBirmingham

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Regulatory are currently recruiting for a Visiting Officer to be based in Birmingham on a temp ongoing contract.

You will provide one to one support by identifying and assisting new and existing tenants at risk of tenancy failure.

This role attracts a pay rate of £11.18 per hour PAYE.

Main Duties:

  • To resolve customer enquiries and requests relating to setting up new tenancies
  • To assist in sustaining existing tenancies
  • Undertaking lettings
  • Case managing new tenants
  • Escalating complex issues to the Housing Officer
  • To understand and diagnose a customer’s needs and facilitate cross service solutions
  • To promote the availability and access to advice and information for new and existing tenants
  • Tracking and monitoring new tenancies for any breaches such s non-payment of rent and anti-social behaviour
  • Handover of tenancies reaching 12 weeks

Essential Requirements:

  • Experience in a similar role
  • Knowledge of relevant legislation and their implications for the service
  • Experience of managing a number of conflicting priorities effectively to achieve business objectives
  • Ability to ensure that customers receive a focussed approach to meeting their housing needs by assisting with the completion of forms and referrals
  • Clerical experience e.g. filing, maintaining confidential paperwork, setting up and maintaining records, systems and office equipment. Experience of compiling and typing letters and reports, actioning telephone calls, etc.
  • Driving Licence preferred but not essential. Working from home but required to come into the office for training and meetings.


If you would like to be considered for this position and have the relevant experience, then please email your CV to Harvey.doal@rsg.ltd

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Justice is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

Visiting Officer

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