Acumin Jobs

Customer Success Manager

United Kingdom (Remote) 

Salary: £85-100,000 + Bonus + Equity + Benefits

A bleeding edge cyber security start-up are looking to continue their impressive international growth with the appointment of a Customer Success Manager – EMEA.

With an autonomous, real-time threat prevention platform, this fast-growing 200 person company is widely recognized as a category creator within the cyber security industry.

With several impressive OEMs and over 50 large enterprise customers, this is well-funded, patent rich company, unique in their ability to optimize AI to create a single multi-layer security platform capable of preventing any threat in any environment with unparalleled efficacy.

This will be the first Customer Success Manager – EMEA to join the business so this role would suit someone with a start-up mentality who enjoys a greenfield environment.

The Customer Success Manager – EMEA position is a unique opportunity to join forces with a highly reputable deep learning cyber security start-up as they continue on their journey to change the face of EDR and threat. 

Given the sophisticated nature of the AI platform, the ideal Customer Success Manager will have at least 3 years of success in a similar role, but will also have provable technical experience either as in an engineering or a tech support capacity. 

Responsibilities

• Build long-term meaningful relationships with customers, advocating for them, and establishing and sustaining long term partnerships.
• Drive customer milestones, e.g. onboarding, adoption and consumption in alignment to customer use cases and roadmap.
• Ensure timely and successful customer on-boarding, enablement, and training
• Build and manage Customer Success Plans to help customers achieve their objectives.
• Drive resolution of problems or critical issues for assigned customers by aligning appropriate resources from Support, Product, Billing and Engineering organizations.
• Ensure customer needs and challenges are communicated and understood by Executives and functional teams.
• Proactively review customer consumption and to derive insights to help customers.
• Partner with sales to identify expansion and growth opportunities for customers who may benefit from additional services.
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attritions

Requirements

• 3+ years working in a customer-facing role, e.g. customer success, account management, service delivery
• Previous technical experience either in an engineering or tech support capacity.
• Exceptional communication, presentation, and facilitation skills.
• Problem solver and team player: Ability to solve difficult issues with little supervision
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• Demonstrated track record of successfully managing complex customer relationships in SaaS organizations
• Ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges
• Willing to be a hands-on contributor and a proactive team player

If you believe you have the skills and experience and would like to be considered for this Sales Executive – US position please apply today.

Alternatively, if this role is not for you but you do know somebody who would be interested please refer him or her. We have a referral bonus scheme and will reward you with retail vouchers for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

Acumin – RSR Digital is member of the Red Snapper Group.

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The Red Snapper Group is an equal opportunities employer.